Return & Refund Policy

We strive to ensure that you are fully satisfied with your purchase. If you encounter any issues with your order, please review our policy below to understand how we can assist you.

1. Defective or Damaged Products

If you receive a product that is defective or damaged, please follow these steps:

Notification: Contact our Customer Support within 7 days of receiving the product. Provide a detailed description of the defect or damage, along with your order number.

Evidence: Provide a 360-degree opening video clearly showing the defect or damage. This helps us expedite the process and verify your claim.

Return Authorization: Our team will review your claim and, if approved, will provide you with a Return Authorization (RA) number. You must include this RA number with your return shipment.

Return Shipment: Ship the defective or damaged product back to us using the provided instructions. Ensure it is securely packaged to avoid further damage during transit.

Credit to Wallet: Once we receive and inspect the returned product, we will credit the amount to your wallet. This process typically takes 5-7 business days after we receive the return.

2. Wrong Product Received

If you receive a product that is different from what you ordered, please follow these steps:

Notification: Contact our Customer Support within 7 days of receiving the wrong product. Include your order number and a description of the incorrect item received.

Evidence: Provide a 360-degree opening video showing the incorrect product. This assists in verifying the mistake and processing your claim quickly.

Return Authorization: Our team will review your claim and, if approved, will provide you with a Return Authorization (RA) number. You must include this RA number with your return shipment.

Return Shipment: Send the wrong product back to us using the provided instructions. Ensure it is securely packaged.

Credit to Wallet: Once we receive and verify the incorrect product, we will credit the amount to your wallet. This process typically takes 5-7 business days after we receive the return.

3. Missing Accessories or Parts

If your order is missing any accessories or parts, please follow these steps:

Notification: Contact our Customer Support within 7 days of receiving your product. Include your order number and details of the missing parts or accessories.

Evidence: Provide a 360-degree opening video showing the product and its contents. This helps us confirm the missing items.

Verification: Our team will verify the missing parts or accessories and, if confirmed, will ship the missing items to you at no additional cost.

Important Notes:

All returns must be in their original packaging and include all accessories, manuals, and documentation.
The 360-degree opening video is crucial for validating your claim and must be clear and unedited.
If your claim is not supported by adequate evidence or is made after the 7-day window, we may not be able to process your return or refund.
The credited amount to your wallet can be used for future purchases on our website.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.

Contact Us:

Email: vapensmokeindia.com
Phone: 1-800-123-4567
Live Chat: Available on our website
Thank you for shopping with us!